Terms & Conditions

These Terms and Conditions govern the provision of air conditioning engineering services by Sui Yuen Air Conditioning Engineering Sdn. Bhd. By engaging our services, you agree to be bound by these terms.

1. Scope of Services

The Company shall provide air conditioning engineering services, including but not limited to VRF systems, chiller systems, AHU systems, cooling towers, chilled water systems, ductwork systems, mechanical ventilation, clean room design, and preventive and breakdown maintenance services, as may be expressly agreed between the parties in the relevant proposal, quotation, or project agreement ("Services").

2. Payment Terms

(a) Full payment of the agreed project fees is required prior to the commencement of any work, unless otherwise specified in writing.

(b) All payments made by the Client are strictly non-refundable once the project has been confirmed.

3. Intellectual Property

(a) Upon full settlement of all sums due to the Company, ownership of engineering designs, drawings, and technical documentation prepared specifically for the Client shall vest in the Client, save that third-party materials (including but not limited to licensed software, proprietary components, or manufacturer specifications) shall remain the property of their respective owners and subject to their respective licence terms.

(b) The Client shall not reproduce, resell, or redistribute the engineering designs or any part thereof to third parties without the Company's written consent.

(c) The Company shall retain the right to display the completed project in its professional portfolio, marketing, and promotional materials.

4. Client Responsibilities

(a) The Client shall, in a timely manner, provide all requisite information, including but not limited to site access, technical specifications, approvals, and other materials necessary for the provision of the Services.

(b) In the event of unreasonable delay by the Client in providing required materials or access, the Company reserves the right to deem the project abandoned without liability, and all payments made shall be forfeited.

(c) The Client shall be responsible for reviewing and approving deliverables prior to final installation or implementation.

(d) The Client shall indemnify and hold harmless the Company from and against any and all claims, damages, losses, liabilities, or expenses arising from or in connection with information or materials supplied by the Client.

5. Site Access and Safety

(a) The Client shall ensure safe and timely access to the project site for the Company's personnel and equipment.

(b) The Client shall comply with all applicable safety regulations and obtain necessary permits and approvals required for the project.

(c) The Company shall not be liable for delays or additional costs arising from the Client's failure to provide safe site access or obtain required permits.

6. Warranty and Maintenance

(a) The Company provides warranty for workmanship and materials as specified in the project agreement or manufacturer's warranty terms, whichever is applicable.

(b) Warranty coverage shall be subject to proper use and maintenance of the installed systems by the Client.

(c) The Company shall not be liable for defects or failures arising from misuse, negligence, unauthorized modifications, or failure to perform recommended maintenance.

7. Revisions and Changes

(a) The Client may request changes to the project scope. Such requests shall be subject to additional charges to be agreed upon in writing.

(b) Any changes requested after project commencement may result in adjustments to timelines and costs, which shall be communicated to the Client in writing.

8. Limitation of Liability

(a) The Company shall not be liable to the Client for any loss, damage, or expense of any kind whatsoever arising after delivery of the completed project, whether in contract, tort (including negligence), or otherwise, save and except where such liability cannot be excluded under applicable law.

(b) In any event, the Company's aggregate liability, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the Client under the relevant Project.

9. Termination and Cancellation

(a) In the event the Client terminates the project, all work completed up to the date of termination shall remain the property of the Company unless full payment for the project has been made.

(b) All deposits and payments made by the Client are strictly non-refundable.

10. Governing Law

This Agreement shall be governed by, and construed in accordance with, the laws of Malaysia.

11. Amendments

The Company reserves the right to amend or vary these Terms and Conditions at any time. The most recent version published on the Company's official website shall prevail and supersede all prior versions.

12. Contact Us

If you have any questions about these Terms and Conditions, you may contact us at: suiyuenengineering@gmail.com